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Frequently Asked Questions (FAQs)

We love to hear from you and see your photos and videos of local wildlife, but unfortunately we have very limited capacity to all enquiries. 

We are unable to help with enquires related to wildlife identification, injured wildlife, unwanted wildlife in your garden, wildlife crime or enquires linked to planning applications. 

Please see guidance on these areas, and other FAQs below. 

Wildlife identification enquiries

Please have a look at our species explorer or try one of these online groups that should be able to help: 30 Days Wild or Team Wilder

There are also lots of specialist groups, websites and apps that you can use:

Removing unwanted wildlife from my garden?

This is not a service that we are able provide and we encourage people to embrace the wildlife found in their gardens. Many species such as amphibians and reptiles are protected under the Wildlife and Countryside Act 1981, and are important components of the ecosystem.

If it is deemed absolutely necessary i.e. the animal was at risk of harm, you can talk to a licensed ecological consultant about the safe, responsible and legal removal of wildlife.

Injured animal enquiries

We are not an animal welfare charity and so not have the facilities or expertise to deal with wildlife rescues. Please contact the RSPCA or a local wildlife rescue centre and they will be able to give the best advice.

Injured birds
Unless the bird is in immediate danger, please leave it where it is. In spring and summer, birds are beginning to leave the nest and fledglings can often be seen on the ground, seemingly alone. This is not often the case, and the parents will usually be close by searching for food and keeping a close eye on their chick. If the bird is in a busy road or footpath, or is in danger of being attacked by predators, the bird can be moved a minimal distance, but must still be in hearing range of the parents who will be nearby. 

Who should I contact about wildlife crime?

The Wildlife Trust has no legal power to stop any direct threats to wildlife. If you believe a protected species or habitat is under immediate threat please contact your local police station via 101 and ask to speak to a Wildlife Crimes Officer.

For further information about wildlife crime and how to report it, click here.

A number of species are afforded legal protection under the Wildlife & Countryside Act 1981. For example the more common species of reptile (adder, common lizard, grass snake and slow worm) are listed on Schedule 5 and are protected against killing, injury and sale under Section 9, making it an offence to:

  • Intentionally or recklessly kill or injure a reptile
  • Sell, offer or expose for sale, or have in your possession, or transport, for the purpose of sale, any live or dead specimen or anything derived from a reptile

You can find out more about protected species on the Natural England website.

Planning enquiries

Our approach to engaging with the planning system is changing.  We do not have the resources to deal with the thousands of planning applications that are submitted each year, currently we are focusing on:

1. Campaigning against the most damaging proposals

2. Pushing for better policies so that developments give back more than they take from nature 

3. Defending our nature reserves

We are also developing new approaches including; more paid-for services to help local authorities deliver “good planning” and new resources to help local communities deal with planning issues in their area.  These should be in place at the end of the year. 

How can I improve my garden for wildlife?

There are numerous ways in which you can help wildlife through creating a wildlife friendly garden. Visit our Wildlife Gardening section for full details.

Hedgehogs
Hedgehogs do visit gardens and will often hibernate there if there is a suitable habitat available. The hedgehog hibernation period is (in general) from November to March but is dependent on weather conditions and food availability. If you put food out in your garden for hedgehogs they will often take advantage of the extra food for as long as possible before resorting to hibernation. Hedgehogs will often stop visiting a garden in winter if there are no suitable areas for hibernation. Piles of logs and leaves in a dry area protected from the wind can provide an excellent hibernation habitat for hedgehogs. If you would like to encourage your hedgehogs to stay for the winter, why not create an area like this in your garden.

How can I request a wildlife survey ?

We provide a land advice service Arcadian Ecology to land owners, farmers, community groups, schools and residents that want help with improving their local patch for the benefit of wildlife (please note there may be a charge). If you are looking to build on an area of land and need to know what species are found there first, you will need to employ the services of an ecological consultant. To request existing ecological data for your area, contact Hampshire Biodiversity Information Centre.

How can I help record local wildlife sightings?

Being able to collect data about what wildlife is found where is vital to our efforts to protect and restore nature locally. Your records are best sent to the relevant recording group so that they are captured and recorded accurately and can help inform decisions.

Crayfish
If you would like to report a sighting of crayfish please get in touch with UK Crayfish.

Find the relevant contact details below

I have a membership enquiry

Call our team on 01489 774400 or email membership@hiwwt.org.uk (9am-5pm, Monday to Friday)

You can join Hampshire & Isle of Wight Wildlife Trust online today.

If you're already a member, contact our friendly support team with all of your membership enquiries donations or to update your contact details

You can also make a Gift Aid declaration, which will enable us to increase the value of your donation thanks to the government's Gift Aid scheme.

I have a volunteering enquiry

Volunteers are a valued part of the Wildlife Trust and we couldn't achieve the things we do without their support. Volunteers are involved with a wide range of roles at locations all over Hampshire and Isle of Wight, and whether you’re looking for outdoor practical activities on our reserves or providing indoor support, we'll have something to suit you.

Find out about our volunteering opportunities online.

If you would like to speak to someone please call 01489 774400 or email volunteer@hiwwt.org.uk (9am-5pm, Monday to Friday).

I have a media, press or filming enquiry

If you are a journalist or production company looking for a Wildlife Trust spokesperson, or have a request to film on Trust owned or managed land contact the Communications Team on 01489 774438.

I would like to contact an Education Centre

We're passionate about giving children and young people the chance to have unforgettable experiences exploring and discovering nature. We believe that a hands on connection with nature gives a much better understanding of the environment, as well as our place in it - all whilst having fun!

View details about our education work online.

Blashford Lakes Centre - tel 01425 472760 - Ellingham Drove, Ringwood BH24 3PJ BlashfordLakes@hiwwt.org.uk

Swanwick Lakes Centre - tel 01489 570240 - Sopwith Way, Swanwick SO31 7AY SwanwickLakes@hiwwt.org.uk

Testwood Lakes Centre - tel 023 8066 7929 - POBox 268, Brunel Road, Totton SO40 3XP TestwoodLakes@hiwwt.org.uk

Bouldnor Forest Centre - 01983 760018 - Bouldnor Forest Centre, Yarmouth, Isle of Wight PO41 0AB
ioweducation@hiwwt.org.uk

I would like to book onto a course

Develop your skills or discover a new hobby in a relaxed atmosphere with expert advice, whatever your abilities. Our classes will enable you to get closer to nature, improve your knowledge and help local wildlife.

For a list of courses, see our Courses listing. If you would like further information, please email courses@hiwwt.org.uk 

I would like to invite the Membership Team to attend an event

Our Membership Recruitment Team attend events, fetes and fairs to talk about the Trust's work, answer queries and of course to inspire and recruit potential new members. Contact the team on 01392 420124. 

I am looking for a speaker for an event

Discover your local Wildlife Trust - we offer a fascinating introductory talk on some of the key areas of our work. The talk lasts around 1 hr and gives a colourful insight in to our conservation and education work across the two counties.

We do not ask for a specific fee for our introductory talk but we would be very grateful if you could give us a donation of around £50, as this will help to cover our time and support the Trust’s work. For the further details on availability please contact talks@hiwwt.org.uk.

For all general enquiries, please contact one of our offices:

For general queries or feedback please contact us on feedback@hiwwt.org.uk. Please note this inbox is part administered by volunteers so it may take a few days to respond to enquiries.

Trust Headquarters
Office hours - 9am-5pm, Monday to Friday.
Beechcroft House, Vicarage Lane, Curdridge, Hampshire SO32 2DP
Telephone - 01489 774400
Email - feedback@hiwwt.org.uk
Download a map showing how to find us and a map of the Park and Stride.

North Hampshire Office
The Old Cartshed, Herriard Park, Basingstoke, Hampshire RG25 2PL
Telephone - 01256 381190 or 01256 381186
Email - feedback@hiwwt.org.uk

Isle of Wight Office
Bouldnor Forest Centre, Yarmouth, Isle of Wight PO41 0AB
Telephone - 01983 760016 (Conservation and Land Advice) / 01983 760018 (Reserves and Education)
Email - feedback@hiwwt.org.uk

Beechcroft and Park & Stride

Beechcroft and Park & Stride

I would like to make a complaint

If you would like to make a complaint please follow our complaints procedure.

Safeguarding and Child Protection concerns

We take child protection and safeguarding very seriously. Our Child Protection and Safeguarding Statement sets out how we implement child protection and safeguarding across the Wildlife Trust and who to contact if you have questions or concerns.

Health and Safety Policy

We take our responsibility for the health and safety of our staff, volunteers and visitors seriously. We recently undertook an extensive update and revision of our policies and procedures. You can view our general policy statement here. If you would like further details of our policy and procedures please contact us through our headquarter office.

Equality and Diversity Policy

A copy of our Equality and Diversity Policy can be downloaded here.

Data Protection Concerns

If you have any concerns or questions about Data Protection in the Trust, please address them to:

Data Protection Concerns
Hampshire and Isle of Wight Wildlife Trust Headquarters
Beechcroft House, Vicarage Lane, Curdridge, Hampshire SO32 2DP
Telephone - 01489 774400
Email - feedback@hiwwt.org.uk

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